FAQS
 
Frequently Asked Questions 

1. Do your soaps contain any animal-derived ingredients?

Answer: No—our soaps are strictly plant-based and vegan. We never use animal fat, lanolin, or other animal-derived ingredients.

2. Are your products safe for children and babies?

Answer: Many of our soaps and butters are gentle enough for babies and young children, but we recommend doing a patch test first and consulting your pediatrician if your child has especially sensitive skin.

3. How should I store my soap or body butter to maximize shelf life?

Answer: Keep soaps in a cool, dry place away from direct sunlight; use a well-draining soap dish to let them dry fully between uses. For body butters, store at room temperature—refrigerate only if melting occurs during shipping.

4. Do you offer scent-free or fragrance-free options?

Answer: Yes! We occasionally offer unscented or naturally unscented formulations—just check the product descriptions or contact us if you’d like a scent-free recommendation.

5. How long do your products last once opened?

Answer: Generally, soaps can last 6–12 months. However, they can last longer, potentially up to 2 years, if stored properly in a cool, dry place. Body and hair butters typically stay fresh for around 12 months—keep an eye on any change in texture or smell.

6. What makes your CBD products different from typical lotions or oils?

Answer: Our CBD products use hemp bud extract—not stems—for higher potency while remaining under the legal 0.3% THC threshold. Plus, they’re integrated into luxurious, skin-loving soap or butter formulations Joe-Le Soap.

7. Can I request custom labels or packaging for gifts?

Answer: Absolutely! We’re happy to help with gift wrapping and personalized notes—just add a note at checkout or email us directly.

8. Are your product ingredients allergen-labelled?

Answer: Yes—we list all ingredients clearly online. If you’re allergic to nuts, essential oils, or other common allergens, please review the full ingredient list and feel free to reach out for substitutions.

9. How can I recycle or repurpose your packaging?

Answer: We use recyclable paper, glass, and aluminum wherever possible. Jars make lovely storage containers—feel free to send them back or reuse them at home!

10. Which countries do you ship to?

Answer: USA, Croatia, Pakistan, India, Canada, Philippines, Suriname